01About these Terms
These Terms of Service (“Terms”) form an agreement between you and [Company legal name] (“Nexora”, “we”, “us”, “our”), and govern your use of the Nexora website, client dashboard and related services (the “Services”). By creating an account or using the Services, you confirm that you have read, understood and accepted these Terms, our Privacy Policy and our Risk Disclosure.
02Our services
Nexora provides a single account through which you can access:
- Trading in cryptocurrencies, foreign exchange, stocks and options;
- Copy trading, which lets you follow the positions of traders listed on the platform;
- Fractional real estate investments with income paid through distributions;
- Market data, charts, research and educational resources.
Nexora does not provide personalised investment, legal or tax advice. Information on the platform is general in nature, and every investment decision you make is your own.
03Eligibility
To open an account you must:
- Be at least 18 years old and have full legal capacity to enter into this agreement;
- Not be resident in a country or territory where our Services are restricted or prohibited;
- Not be subject to any sanctions programme or acting on behalf of someone who is;
- Open the account in your own name and for your own benefit.
04Identity verification
To protect every client and to meet anti-money-laundering (AML) and know-your-customer (KYC) obligations, we verify the identity of account holders. We may ask for a government-issued ID, proof of address, and information about the source of your funds.
Some features, including withdrawals, may be unavailable until verification is complete. Documents you submit are handled confidentially, as described in our Privacy Policy.
05Your account and security
- Keep your login details private. Nexora staff will never ask for your password.
- You are responsible for activity under your account and should notify us immediately at support@nexora.com if you suspect unauthorised access.
- Each person may hold one account. Information you provide must be accurate and kept up to date.
- We may require additional verification before processing sensitive requests, to protect your funds.
06Deposits and withdrawals
Deposits
- Send deposits only to the wallet address and network shown in your dashboard for that deposit.
- Deposits are credited to your account after network confirmation and review.
- Funds sent to the wrong address or on the wrong network may be permanently unrecoverable. Always check the address and network before sending.
Withdrawals
- Withdrawals are paid only to an address you provide and that passes our validation checks.
- A minimum withdrawal amount applies and is displayed in your dashboard.
- We review withdrawals to protect you against fraud and unauthorised access, and may request verification before release.
- Blockchain transactions cannot be reversed once sent. Please confirm your address carefully.
07Trading and copy trading
- You decide which instruments to trade, when, and in what amount. Orders are executed at available market prices, which can move quickly.
- When you copy a trader you choose the amount allocated and can stop copying at any time. You remain responsible for the decision to copy.
- Trader statistics, returns and rankings shown on the platform describe past performance and are not a promise of future results.
- Options may expire worthless. Leveraged products can magnify losses as well as gains.
08Real estate investments
- Real estate investments represent a share in the income of the listed property.
- Income is paid to your account only when a distribution is declared and processed.
- Property investments are long-term and less liquid than other assets. Projected yields are estimates, not guarantees.
09Fees
Any fee, spread or commission that applies to a transaction is shown to you before you confirm it. We do not charge hidden fees. If our fee schedule changes, we will tell you in advance.
10Acceptable use
To keep Nexora safe and fair for everyone, you agree not to:
- Use the Services for money laundering, terrorist financing, fraud or any unlawful purpose;
- Manipulate markets, exploit pricing errors or abuse platform features;
- Open multiple accounts, use another person’s account, or provide false information;
- Attempt to access systems or data you are not authorised to access.
11Suspension and closure
We may restrict, suspend or close an account where required by law, where we reasonably suspect fraud or a breach of these Terms, or to protect you or other clients. Where the law permits, we will tell you why.
You may close your account at any time by contacting us. On closure, after any open positions are settled and required checks are complete, your remaining balance will be returned to you.
12Limitation of liability
We operate the Services with reasonable care and skill. However, to the extent permitted by law, Nexora is not liable for losses resulting from market movements, your investment decisions, delays or interruptions outside our reasonable control, or transfers sent to an incorrect address. Nothing in these Terms limits liability that cannot be limited by law, including for our own fraud or wilful misconduct.
13Governing law and disputes
These Terms are governed by the laws of the State of [State], United States. If you have a concern, please contact us first, as most issues can be resolved quickly and informally. Any dispute that cannot be resolved this way will be handled by the courts of [State], unless applicable law provides otherwise.
14Changes to these Terms
We may update these Terms from time to time. If a change materially affects you, we will notify you by email or in your dashboard before it takes effect. The date at the top of this page shows the latest version.
15Contact and complaints
Questions or complaints can be sent to support@nexora.com. We acknowledge complaints promptly, investigate them fairly, and keep you informed until they are resolved.
[Company legal name]
[Registered business address]