Privacy Policy

01Who we are

This Privacy Policy explains how [Company legal name] (“Nexora”, “we”, “us”) handles personal information when you visit our website or use our Services. It applies alongside our Terms of Service.

02Information we collect

• Identity and contact details: name, email address, country, phone number and date of birth.
• Verification documents: government ID, proof of address and, where required, source-of-funds information.
• Financial information: deposits, withdrawals, wallet addresses, trades, investments and balances.
• Technical information: device, browser, IP address and login activity, used to secure your account.
• Communications: messages you send to our support team.

03How we use it

• To open, operate and secure your account;
• To process deposits, withdrawals, trades and investment distributions;
• To verify your identity and prevent fraud, money laundering and other financial crime;
• To meet our legal, regulatory and tax obligations;
• To provide support and send important service notices;
• To improve the reliability and security of our Services.

We will send marketing messages only where permitted, and you can opt out at any time.

04When we share it

We do not sell, rent or trade your personal information. We share it only when necessary:

• With carefully selected service providers (such as identity verification, hosting and communications) who are bound by confidentiality and data-protection obligations and may use it only to provide services to us;
• With regulators, law enforcement or courts where we are legally required to do so;
• With a successor organisation in the event of a merger or acquisition, under the same protections.

05How we protect it

• Encrypted connections (HTTPS) for all data in transit;
• Passwords stored only as salted, one-way hashes, never in readable form;
• Verification documents stored with restricted access;
• Access to client data limited to authorised staff, with administrative actions recorded in an audit log;
• Login rate limiting and session controls to prevent unauthorised access.

No system is completely immune to risk, but we continually review our safeguards. If a breach affecting your information occurs, we will notify you and the relevant authorities as required by law.

06How long we keep it

We keep personal information for as long as your account is open and afterwards only for as long as required by law, for example financial and verification records that must be retained for regulatory purposes. When it is no longer needed, it is securely deleted or anonymised.

07Your rights

Depending on where you live, you may have the right to:

• Access the personal information we hold about you;
• Correct inaccurate or incomplete information;
• Request deletion, subject to our legal retention obligations;
• Object to or restrict certain processing, and opt out of marketing;
• Receive a copy of your data in a portable format.

California residents

Under the California Consumer Privacy Act (CCPA), as amended by the CPRA, you have the right to know, delete and correct personal information, and to be free from discrimination for exercising these rights. We do not sell or share personal information for cross-context behavioural advertising.

To make a request, email privacy@nexora.com. We will verify your identity before acting on it, to protect your account.

08Cookies and local storage

We use essential cookies and browser storage to keep you signed in, remember your preferences and secure your session. We do not use third-party advertising cookies.

09Children

Our Services are not intended for anyone under 18, and we do not knowingly collect information from minors.

10Changes to this policy

If we make material changes to this policy, we will notify you by email or in your dashboard. The date at the top of this page shows the latest version.

11Contact us

For any privacy question or request, contact privacy@nexora.com.

[Company legal name]
[Registered business address]